Cancellations & Order Changes

At HAUS OF KAKE, every order is handcrafted with care, time, and premium ingredients. To ensure a smooth experience and fairness to all clients, the following terms apply to all bookings once confirmed.

Booking Confirmation

A non-refundable deposit is required to secure your date. Work on your cake does not begin until this payment is received. Final payment is due 7 days before collection or delivery.

Order Changes

We understand that plans may shift. If you need to make adjustments to your order (flavour, size, design, or event date), please get in touch as soon as possible.

Changes can be made up to 7 days before your event, subject to availability.
Changes requested within 7 days of the event cannot be guaranteed and may not be accepted.

If any elements of your order have already been prepared or purchased, additional charges may apply.

Rescheduling

If you need to move your event date:

Bookings may be transferred to a new date within 12 months, depending on availability.
A minimum of 30 days’ notice is required to transfer your order without forfeiting your deposit.

Cancellations

If you choose to cancel your booking:

Notice given Deposit Additional Fees

30+ days prior Non-refundable No further charges

7-30 days prior Non-refundable No further charges

Less then 7 days prior Non-refundable Additional fees may apply

Final Note

These policies ensure that every cake receives the time, craft, and attention required — and that your date remains reserved exclusively for you.
Thank you for understanding and supporting the work that goes into every custom creation.